Privacy Policy

This Privacy Policy explains how iQuotes collects, holds, uses and discloses personal information through https://iquotes.com.au/ and our related services.

iQuotes operates an online platform that offers a secure way to receive competitive insurance quotes from Australia’s leading specialist insurance brokers. 

This Privacy Policy is intended to provide a clear overview of how we handle personal information in connection with our website, quote request forms, broker registration, broker onboarding, analytics, and related communications.

Who we are

Entity name: JAMA Group Holdings PTY LTD
Contact email: enquiries@iquotes.com.au
Website: https://iquotes.com.au/

What personal information we collect

The personal information we collect depends on how you interact with our website and services.

Consumers requesting insurance quotes

When you submit a quote request or enquiry through iQuotes, we may collect:

  • your name;
  • email address;
  • phone number;
  • date of birth;
  • suburb, state or territory, and postcode;
  • the insurance category you selected;
  • the date by which you require insurance;
  • any additional information you choose to provide in free-text fields; and
  • technical submission information such as IP address, browser or device information, and form metadata.

Brokers registering or onboarding with iQuotes

When a broker registers for an account or completes onboarding and compliance requirements, we may collect:

  • first name and last name;
  • email address;
  • phone number;
  • business or trading name;
  • website details;
  • password and account login details;
  • AFSL details;
  • authorised representative or corporate authorised representative details;
  • ABN and related business identification details;
  • selected insurance product categories;
  • professional indemnity insurance details, including insurer, policy number and expiry date;
  • licence holder details; and
  • acceptance of platform agreements, referral arrangements, or related terms.

Information collected automatically

We use Google products that may automatically collect information about how users interact with our website, including IP address, browser type, device information, pages viewed, referring pages, session activity, and analytics data.

How we collect personal information

We collect personal information directly from you when you:

  • complete a quote request or enquiry form;
  • register as a broker;
  • complete broker onboarding or compliance forms;
  • contact us by phone, email, or through the website; or
  • interact with our website, systems, forms, and services.

We may also collect information from service providers and third-party systems involved in website hosting, analytics, form handling, communications, spam prevention, security, compliance, and platform administration.

Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including to:

  • operate and administer the iQuotes platform;
  • receive and process insurance quote requests and enquiries;
  • match consumer enquiries with brokers in the selected insurance category;
  • distribute leads to participating brokers using our round-robin distribution methodology;
  • allow brokers to contact consumers about the selected insurance category;
  • register brokers and manage broker accounts;
  • complete onboarding, verification, and compliance processes for brokers;
  • communicate with consumers and brokers;
  • improve the website, platform, and user experience;
  • perform analytics, reporting, optimisation and internal administration;
  • maintain security and protect against misuse, fraud or unauthorised activity; and
  • comply with legal, regulatory and contractual obligations.

How quote request information is shared

If you submit a quote request through iQuotes, your information may be shared with brokers who specialise in the relevant insurance category. Leads are distributed using a fair round-robin methodology.

The brokers who receive your lead may receive the full information you submitted, including your contact details, date of birth, location information, and any additional information you entered into the form. This allows them to contact you regarding the insurance category you selected.

By submitting a quote request through our website, you acknowledge that your information may be disclosed in this way for that purpose.

Analytics and service improvement

We use Google products to analyse information collected through our website and forms to help us improve our platform, better understand user behaviour, optimise platform performance, monitor category demand, refine broker matching, and improve the overall consumer and broker experience.

Cookies and similar technologies

Our website may use cookies and similar technologies to support website functionality, security, login sessions, analytics, form handling, and performance monitoring.

Cookies are small data files stored on your device. Some are necessary for the website to function, while others help us understand how visitors use the site and how we can improve it.

You can control or disable cookies through your browser settings, although doing so may affect the operation of some parts of the website.

Who we may disclose personal information to

We may disclose personal information to:

  • participating brokers matched to the selected insurance category;
  • our employees, contractors and related entities;
  • technology, hosting, analytics, communications, security, compliance, and administration service providers;
  • professional advisers such as lawyers, accountants or compliance advisers;
  • regulators, government bodies, courts, tribunals, or law enforcement agencies where required or authorised by law; and
  • other parties where you have consented or where disclosure is otherwise permitted by law.

Overseas disclosure

We do not currently disclose personal information overseas.

If this changes in the future, we will update this Privacy Policy to describe the circumstances in which personal information may be disclosed or processed outside Australia.

How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include password protection, access restrictions, role-based permissions, secure hosting arrangements, administrative controls, and monitoring of platform access and activity.

While we take reasonable steps to protect personal information, no method of transmission over the internet or method of electronic storage is completely secure. Because of this, we cannot guarantee absolute security.

How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to operate our services, maintain records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

Access and correction

You may request access to personal information we hold about you, and you may ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner (OAIC).

Third-party websites and services

Our website may contain links to third-party websites or may use third-party tools and services. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review their privacy policies separately.

Children

Our website and services are not directed to children. We do not knowingly collect personal information from children except where information is provided by a parent, guardian, or other authorised person in connection with an insurance enquiry.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on this page. We encourage you to review this page periodically to stay informed about how we handle personal information.

Contact us

If you have any questions, requests or complaints about this Privacy Policy or the way we handle personal information, please contact us using the email: enquiries@iquotes.com.au

Last updated

March 17, 2026